SYSTEM STATUS

Encompass- Email history issue - Global

Incident Report for Encoura Encompass

Resolved

This incident has been resolved.
Posted Sep 03, 2025 - 23:09 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 03, 2025 - 12:27 CDT

Update

The cause of the issue has been identified. Teams are working to implement a fix. We will provide the next update by 2 PM ET.
Posted Sep 03, 2025 - 11:46 CDT

Identified

The issue has been identified, and our team is currently investigating a fix. We will provide updates as soon as we have more details. Thank you for your patience.
Posted Sep 03, 2025 - 10:08 CDT

Update

Our technical team is actively working to resolve the issue. We appreciate your patience and will provide the next update within 60 minutes, or sooner if new information becomes available.
Posted Sep 03, 2025 - 08:51 CDT

Investigating

We are currently experiencing issues accessing email history. Our technical teams are actively investigating and will share an update within the next 30 minutes, or sooner if more information becomes available.
Posted Sep 03, 2025 - 08:22 CDT
This incident affected: Email Marketing (Email Home).