All Systems Operational

About This Site

Welcome to the status update page for Encoura - Encompass. We want to make sure you have the latest information on system performance and any critical issues that might affect your work.

What We’ll Share
We use this space to communicate Severity 1 Defects—issues that impact multiple clients—as well as any system-wide outages or performance slowdowns.

Staying Notified
When an issue arises, we’ll send an initial alert through the method you chose when you subscribed. To stay fully informed as a situation develops, please keep the following in mind:

- Initial Alerts: Sent via your preferred method (text or email).
- Detailed Updates: Ongoing updates are sent via email only.
- Resolution Alerts: Sent via your preferred method once the issue is fixed.

Pro Tip: If you want to track an issue from start to finish, we recommend subscribing via email in addition to text.

Scheduled Maintenance
Looking for a heads-up on planned downtime? You can find our full schedule of maintenance windows at the Encompass Support Center: support.imodules.com.

Uptime over the past 90 days. View historical uptime.
In Application Issues - Severity 1 Defects Operational
90 days ago
100.0 % uptime
Today
Email Marketing Operational
90 days ago
99.96 % uptime
Today
Email Home Operational
90 days ago
100.0 % uptime
Today
Email Reporting Operational
90 days ago
99.77 % uptime
Today
SendGrid API v2 Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook Operational
90 days ago
100.0 % uptime
Today
EDM Operational
90 days ago
100.0 % uptime
Today
Email Marketing Deliverability (non Sendgrid) Operational
90 days ago
100.0 % uptime
Today
Production Sites Operational
90 days ago
99.84 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
99.53 % uptime
Today
Australian Production Sites Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Encompass August Release to US/CA Production Environments Aug 3, 2026 19:00-22:00 CDT

The August release of Encompass is scheduled for Monday, August 3, 2026, at 9:00 p.m. ET for the US and Canada production environments.

A key highlight of this release is the new ability to select an Encompass member when sending a preview email. Supported tokenized content in the sent preview will populate using data from the selected member’s record, giving administrators a more realistic example of how personalized content will appear before sending the final email.

Full details are available in the Encompass 2026.4 release notes.
https://help.anthology.com/encompass/en/encompass---2026-4-release-notes.html
Posted on Jul 30, 2026 - 16:09 CDT

Aug 3, 2026

Encompass August Release to AU Production Environments
Completed - The scheduled maintenance has been completed.
Aug 3, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 10:00 CDT
Scheduled - The August release of Encompass is scheduled for Monday, August 3, 2026, at 11:00 a.m. ET, which is Tuesday, August 4, at 1:00 a.m. AEST for the Australia production environment.

A key highlight of this release is the new ability to select an Encompass member when sending a preview email. Supported tokenized content in the sent preview will populate using data from the selected member’s record, giving administrators a more realistic example of how personalized content will appear before sending the final email.

Full details are available in the Encompass 2026.4 release notes.
https://help.anthology.com/encompass/en/encompass---2026-4-release-notes.html
Jul 30, 16:09 CDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Email Audience Count Issue
Resolved - We have fixed the issue causing audience counts to show as zero and errors when saving email audiences in Email Marketing and the monitoring period has ended without issue.. All features are back to normal operation.
Jul 30, 15:06 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 18:32 CDT
Investigating - We are investigating an issue affecting Email Marketing. Some administrators may see estimated audience counts displaying as zero or encounter an error when adding or updating an email audience.
Email sending does not appear to be affected at this time. We will provide another update as more information becomes available.
Jul 29, 11:22 CDT

Jul 29, 2026

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Encompass Maintenance Release to US / CA Production Environments
Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 CDT
Scheduled - We will perform scheduled maintenance on Wednesday, July 22, beginning at 8:00 p.m. Eastern Time.

This maintenance includes routine platform and infrastructure improvements, along with a fix for an issue affecting some event registration forms. In certain cases, registrants who select the edit registration link in their confirmation email may see an error instead of being able to update their submission. This maintenance will address that behavior and restore the expected registration editing experience.

Brief interruptions may occur during the maintenance window. We will provide an update when the maintenance is complete.
Jul 20, 16:02 CDT
Encompass Maintenance Release to AU Production Environment
Completed - The scheduled maintenance has been completed.
Jul 22, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 CDT
Scheduled - We will perform scheduled maintenance on Wednesday, July 22, beginning at 1:00 a.m. AEST (11:00 a.m. Eastern Time).

This maintenance includes routine platform and infrastructure improvements, along with a fix for an issue affecting some event registration forms. In certain cases, registrants who select the edit registration link in their confirmation email may see an error instead of being able to update their submission. This maintenance will address that behavior and restore the expected registration editing experience.

Brief interruptions may occur during the maintenance window. We will provide an update when the maintenance is complete.
Jul 20, 16:01 CDT

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

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