SYSTEM STATUS

All Systems Operational

About This Site

Welcome to the the Anthology - Encompass system status update page.

Anthology will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the Anthology - Encompass Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing ? Operational
90 days ago
99.99 % uptime
Today
Email Home Operational
90 days ago
99.98 % uptime
Today
Email Reporting ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook ? Operational
90 days ago
100.0 % uptime
Today
EDM ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
99.98 % uptime
Today
Production Sites ? Operational
90 days ago
100.0 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
100.0 % uptime
Today
Australian Production Sites Operational
90 days ago
100.0 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Resolved - We have monitored the system and are continuing to see email sending as intended. Our vendor SendGrid has also resolved their open incident indicating that they are confident in the fix that they have put into place. Thank you for your patience as we worked with our vendor on a resolution to this issue.
May 24, 21:02 CDT
Monitoring - We are seeing email sending returning to normal now and our vendor SendGrid has indicated that they have implemented a fix on their end. We are going to monitor the system and will provide an update here as soon as we have another update.
May 24, 20:40 CDT
Update - We are continuing to work on a fix for this issue.
May 24, 19:54 CDT
Identified - We have been notified by our vendor SendGrid that they are experiencing issues with authentication to their system which is impacting email delivery. We are currently seeing emails unable to send due to this. As we receive further updates we will update here.
May 24, 19:41 CDT
May 23, 2023

No incidents reported.

May 22, 2023
Resolved - We have deployed a code fix for this issue this morning and we have confirmed that we are now seeing the styles being applied to dynamic content as is expected. Thank you for your patience as we worked to resolve this issue.
May 22, 07:46 CDT
Identified - Our engineers have identified what is causing the styles to not display in emails and are currently working on a code update to correct this issue. As soon as we have further information, we will be sure to update you.
May 16, 12:35 CDT
Investigating - We are aware of an issue that appears to be impacting the way that styles are applied to dynamic content in emails. The emails are still being sent and the content is all there however the style for the dynamic content is not being applied. Our engineers are currently investigating the issue and as soon as more information is available we will provide an update here.
May 16, 10:27 CDT
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023
Completed - The scheduled maintenance has been completed.
May 16, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 CDT
Scheduled - The May release of Anthology's Encompass product continues to be scheduled for tonight. Monday at 8pm ET on 05/15/2023.
Please review the Anthology Support Center for Release Notes here: https://support.imodules.com/hc/en-us/articles/15291855022875

May 15, 14:46 CDT