SYSTEM STATUS

Identified - We’re currently experiencing an issue with saved Giving Transaction Export (GTE) reports on US, Canada, and Australia sites. These saved reports may fail to run properly when using a date filter based on a saved GTE report.

Workaround:
To access your data, please create a new Giving Transaction Export report instead of using a saved one.
Our team is actively working on a fix and will provide updates as soon as possible. Thank you for your understanding and patience.

May 21, 2025 - 13:03 CDT

About This Site

Welcome to the the Anthology - Encompass system status update page.

Anthology will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the Anthology - Encompass Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
99.5 % uptime
Today
Email Marketing ? Operational
90 days ago
99.99 % uptime
Today
Email Home Operational
90 days ago
100.0 % uptime
Today
Email Reporting ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
99.98 % uptime
Today
SendGrid SMTP Operational
90 days ago
99.96 % uptime
Today
SendGrid Event Webhook ? Operational
90 days ago
100.0 % uptime
Today
EDM ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
100.0 % uptime
Today
Production Sites ? Operational
90 days ago
99.97 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
100.0 % uptime
Today
Australian Production Sites Operational
90 days ago
99.92 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 CDT
Scheduled - We will be performing system maintenance to resolve some priority issues that have been reported. These updates are focused on improving platform stability, usability, and overall performance.
Included in this maintenance will be:

-Scoreboards Display Fix
Resolves a styling conflict that caused an issue with unexpected style changes on some pages using the Scoreboards module.

-Giving Transaction Export (GTE) Update
This will restore export functionality for saved Giving Transaction (GTE) reports.

Jun 10, 18:03 CDT
Jun 9, 2025
Resolved - This issue has been resolved. Teams will be completing an RCA to understand why a server experienced impacted performance. A post mortem will be posted once this information is available.
Jun 9, 13:31 CDT
Investigating - We are currently experiencing intermittent site slowness/timeouts. Our team is actively monitoring, investigating and working to resolve the issue as quickly as possible.
Jun 7, 07:16 CDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 CDT
Scheduled - We will be completing maintenance for email services in the US production environment of Encompass. This maintenance will support a behind-the-scenes upgrade to our email services infrastructure, by updating to RabbitMQ (v3.12.14), which is part of our ongoing efforts to enhance platform reliability and performance.
Jun 2, 21:59 CDT
Jun 2, 2025
Jun 1, 2025

No incidents reported.