Monitoring - We identified the issue affecting the CA environment email sending and have implemented changes to address the issue.
At this time, the service appears to be functioning normally. Our teams are continuing to monitor Encompass closely to confirm the issue has been fully resolved. We will provide more updates as soon as they are made available.
Jul 02, 2025 - 18:59 CDT
At this time, the service appears to be functioning normally. Our teams are continuing to monitor Encompass closely to confirm the issue has been fully resolved. We will provide more updates as soon as they are made available.
Jul 02, 2025 - 18:59 CDT
Investigating - We’re currently investigating an issue that is impacting all email functionality in our Canadian (CA) environment. Emails sends are not processing for both scheduled and immediate emails.
Our engineering team is actively working to identify and resolve this issue. This issue is isolated to the CA region and does not affect US or AU email activity.
We will provide further updates as soon as they are made available.
Jul 02, 2025 - 16:31 CDT
Our engineering team is actively working to identify and resolve this issue. This issue is isolated to the CA region and does not affect US or AU email activity.
We will provide further updates as soon as they are made available.
Jul 02, 2025 - 16:31 CDT
About This Site
Welcome to the the Anthology - Encompass system status update page.
Anthology will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.
All scheduled maintenance windows are listed on the Anthology - Encompass Support center at support.imodules.com.
In Application Issues - Severity 1 Defects
?
Operational
Email Marketing
?
Operational
Email Home
Operational
Email Reporting
?
Operational
SendGrid API v2
?
Operational
SendGrid SMTP
Operational
SendGrid Event Webhook
?
Operational
EDM
?
Operational
Email Marketing Deliverability (non Sendgrid)
?
Operational
Production Sites
?
Operational
US Production Sites
Operational
Canadian Production Sites
Operational
Australian Production Sites
Operational
Web Services
?
Operational
US Web Services
Operational
Canadian Web Services
Operational
Australian Web Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Encompass maintenance to US/CA Production Environments Jul 8, 2025 00:30-03:30 CDT
We will be performing scheduled system maintenance to implement updates that improve platform performance and reliability. This maintenance will occur during off-peak hours to minimize any potential disruption
Posted on Jun 27, 2025 - 08:48 CDT
Posted on Jun 27, 2025 - 08:48 CDT
Encompass maintenance to AU Production Environments Jul 8, 2025 09:30-11:30 CDT
We will be performing scheduled system maintenance to implement updates that improve platform performance and reliability. This maintenance will occur during off-peak hours to minimize any potential disruption
Posted on Jun 27, 2025 - 08:48 CDT
Posted on Jun 27, 2025 - 08:48 CDT