SYSTEM STATUS

All Systems Operational

About This Site

Welcome to the the Anthology - Encompass system status update page.

Anthology will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the Anthology - Encompass Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing ? Operational
90 days ago
100.0 % uptime
Today
Email Home Operational
90 days ago
100.0 % uptime
Today
Email Reporting ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook ? Operational
90 days ago
100.0 % uptime
Today
EDM ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
100.0 % uptime
Today
Production Sites ? Operational
90 days ago
99.97 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
99.92 % uptime
Today
Australian Production Sites Operational
90 days ago
100.0 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 00:59 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:59 CST
Scheduled - Encompass will be undergoing routine maintenance scheduled tonight, Monday 11/20/2023 at midnight CT / 1pm ET. Please be assured that this maintenance is not introducing any changes to the existing functionalities; rather, it is a necessary step to ensure the continued stability and performance of our services.
Nov 20, 09:23 CST
Nov 20, 2023
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Resolved - We have corrected the issue with reconciliation reporting where an additional column was included to the export file.
We appreciate your partnership as we addressed this issue.

Nov 16, 23:34 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 16, 22:35 CST
Investigating - We're currently investigating an issue for reconciliation reporting where an additional column has been added to the export. This column is not found in the Giving Transaction Export. This may have impacted automated business processes for some clients.

Our team is actively working on a resolution, and we'll provide updates shortly.

Nov 16, 11:21 CST
Completed - We have completed the rollback of the latest release to ensure resolution of issues. We will look to reschedule the release, likely in the December timeframe, which will be communicated by status updates and updating the release notes on the client support site accordingly.
We appreciate your partnership.

Nov 16, 23:29 CST
Update - We have chosen to rollback the latest release to ensure resolution of issues. We will look to reschedule the release, likely in the December timeframe, which will be communicated by status updates and updating the release notes on the client support site accordingly.
We appreciate your partnership.

Nov 16, 22:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:01 CST
Scheduled - We will be conducting urgent maintenance tonight, at 9pm ET to address Sev 1 issues that arose from the recent release. This proactive measure is aimed at ensuring a smooth experience in preparation for Giving Tuesday activities.

Thank you for your understanding and cooperation.

Nov 16, 15:49 CST
Resolved - We've identified and resolved the issue causing the form submission error, and all operations should now be back to normal.
Thank you for your patience as addressed this functionality.

Nov 16, 22:30 CST
Investigating - We've identified a partial outage in Encompass affecting the completion of forms. Our team is actively working to resolve this issue and has scheduled a maintenance window tonight for a comprehensive fix.
We appreciate your patience and understanding as we work to restore functionality.

Nov 16, 14:57 CST
Nov 15, 2023
Completed - The scheduled maintenance has been completed.
Nov 15, 23:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CST
Update - ! REMINDER !
The rescheduled release of Anthology's Encompass product is scheduled for Wednesday at 8pm ET on 11/15/2023. Please review the Anthology Support Center for Release Notes here:
https://support.imodules.com/hc/en-us/articles/19601397441691-Encompass-Release-Notes-November-2023

Nov 14, 09:13 CST
Scheduled - The rescheduled release of Anthology's Encompass product is scheduled for Wednesday at 8pm ET on 11/15/2023. Please review the Anthology Support Center for Release Notes here:
https://support.imodules.com/hc/en-us/articles/19601397441691-Encompass-Release-Notes-November-2023

Nov 10, 13:00 CST
Nov 14, 2023

No incidents reported.