SYSTEM STATUS

All Systems Operational

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Welcome to the the Anthology - Encompass system status update page.

Anthology will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the Anthology - Encompass Support center at support.imodules.com.

Uptime over the past 90 days. View historical uptime.

In Application Issues - Severity 1 Defects Operational

90 days ago

99.74 % uptime

Today

Email Marketing Operational

90 days ago

99.99 % uptime

Today

Email Home Operational

90 days ago

99.98 % uptime

Today

Email Reporting Operational

90 days ago

99.97 % uptime

Today

SendGrid API v2 Operational

90 days ago

100.0 % uptime

Today

SendGrid SMTP Operational

90 days ago

100.0 % uptime

Today

SendGrid Event Webhook Operational

90 days ago

100.0 % uptime

Today

EDM Operational

90 days ago

100.0 % uptime

Today

Email Marketing Deliverability (non Sendgrid) Operational

90 days ago

100.0 % uptime

Today

Production Sites Operational

90 days ago

99.89 % uptime

Today

US Production Sites Operational

90 days ago

99.96 % uptime

Today

Canadian Production Sites Operational

90 days ago

99.96 % uptime

Today

Australian Production Sites Operational

90 days ago

99.75 % uptime

Today

Web Services Operational

90 days ago

100.0 % uptime

Today

US Web Services Operational

90 days ago

100.0 % uptime

Today

Canadian Web Services Operational

90 days ago

100.0 % uptime

Today

Australian Web Services Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 13, 2022

No incidents reported today.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

Encompass Scheduled Maintenance - August 10

Completed - The scheduled maintenance has been completed.
Aug 10, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:01 CDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 10, 11:51 CDT

Authorize.net Payment Gateway Issue

Resolved - After closely monitoring we are no longer seeing Authorize.net payment gateway issues occurring. Payments are processing as expected. Thank you for your patience as we worked to resolve this issue.
Aug 10, 18:20 CDT

Monitoring - We are monitoring the issue that occurred with the Authorize.net payment gateway. Payments are processing as expected through all payment gateways an we are continuing to monitor to ensure the issue is completely resolved.
Aug 10, 14:20 CDT

Investigating - We are investigating an issue with the Authorize.net payment gateway. Payments are not completing through this payment gateway. Payments are processing as expected through all other payment gateways. An update will be provided as soon as we identify the cause of the issue.
Aug 10, 11:38 CDT

Email Reporting and Metrics Data Delay

Postmortem - Read details
Aug 10, 11:58 CDT

Resolved - Our engineers have confirmed that the system has caught up with processing all email data for reporting purposes. It has been determined that this issue was not caused by the code changes in the release from last night; however during the troubleshooting, we did role back changes that were made for the release. These changes do need to be reapplied to the production environment. We are planning to reapply these release items during a maintenance effort that will be posted shortly. Thank you for patience as we worked through this issue and your continued partnership.
Aug 10, 11:46 CDT

Monitoring - Our engineers have identified the root cause for the issue and have implemented a fix for the issue. We are seeing reporting data now coming into the system. This will take some time to process however we are seeing it moving. We will continue to monitor the system very closely as it works through all of items that need to be processed. We will follow up with more information in 2 hours or sooner if more information is available.
Aug 10, 11:07 CDT

Update - Our Engineers are continuing to investigate the lack of data being reflected in email reporting metrics in Encompass. We do continue to see Email Messages sending and delivering as intended at this time. If you try to send an A/B campaign you will see issues with the delivery of the Winner message as there as there is a dependence on reporting to be able to determine the winner message. As further information becomes available updates will be provided here. We Thank You for your patience as we continue to investigate.
Aug 10, 09:25 CDT

Update - Our Engineers are continuing to investigate the delays in email reporting metrics coming into the Encompass. We continue to see Email Messages sending delivering as intended at this time. As further information becomes available updates will be provided here. We Thank You for your patience as we continue to investigate.
Aug 10, 07:11 CDT

Investigating - We are experiencing a delay in email reporting and metrics data and are working to remediate the issue. An update to status will be made as soon as email reporting is caught up.
Aug 9, 23:46 CDT

Aug 9, 2022

Encompass 64.3 and 64.4 Release to US/CA Production Environment

Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:01 CDT

Update - Please review the updated URL for Release Notes on the Anthology Support Center here: https://support.imodules.com/hc/en-us/articles/7945939359131-Release-Notes-August-9th-2022-
Aug 9, 11:07 CDT

Update - Updating Versions for release to correct versions. 64.3 and 64.4
Aug 9, 07:49 CDT

Update - The August release of Anthology's Encompass product is scheduled for 9pm ET on 8/9/2022.

Please review the Anthology Support Center for Release Notes here: https://support.imodules.com/hc/en-us/articles/6392966163867-Release-Notes-August-9th-2022-
Aug 9, 06:31 CDT

Scheduled - The August release of Anthology's Encompass product is scheduled for 9pm ET on 8/9/2022.
Release notes will be posted shortly.
Aug 8, 12:32 CDT

Encompass 64.3 and 64.4 Release to AU Production Environment

Completed - The scheduled maintenance has been completed.
Aug 9, 13:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 10:02 CDT

Update - Updating Versions for release to correct versions. 64.3 and 64.4

Please review the Anthology Support Center for Release Notes here: https://support.imodules.com/hc/en-us/articles/7945939359131-Release-Notes-August-9th-2022-
Aug 9, 07:51 CDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 06:30 CDT

Scheduled - The August release of Anthology's Encompass product is scheduled for 11am ET on 8/9/2022 (1am AEST on 8/10/2022).

Please review the Anthology Support Center for Release Notes here: https://support.imodules.com/hc/en-us/articles/7945939359131-Release-Notes-August-9th-2022-
Aug 8, 12:33 CDT

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

SYSTEM STATUS

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