SYSTEM STATUS

All Systems Operational

About This Site

Welcome to the status update page for Encoura - Encompass. We want to make sure you have the latest information on system performance and any critical issues that might affect your work.

What We’ll Share
We use this space to communicate Severity 1 Defects—issues that impact multiple clients—as well as any system-wide outages or performance slowdowns.

Staying Notified
When an issue arises, we’ll send an initial alert through the method you chose when you subscribed. To stay fully informed as a situation develops, please keep the following in mind:

- Initial Alerts: Sent via your preferred method (text or email).
- Detailed Updates: Ongoing updates are sent via email only.
- Resolution Alerts: Sent via your preferred method once the issue is fixed.

Pro Tip: If you want to track an issue from start to finish, we recommend subscribing via email in addition to text.

Scheduled Maintenance
Looking for a heads-up on planned downtime? You can find our full schedule of maintenance windows at the Encompass Support Center: support.imodules.com.

In Application Issues - Severity 1 Defects Operational
90 days ago
100.0 % uptime
Today
Email Marketing Operational
90 days ago
99.96 % uptime
Today
Email Home Operational
90 days ago
100.0 % uptime
Today
Email Reporting Operational
90 days ago
99.77 % uptime
Today
SendGrid API v2 Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook Operational
90 days ago
100.0 % uptime
Today
EDM Operational
90 days ago
100.0 % uptime
Today
Email Marketing Deliverability (non Sendgrid) Operational
90 days ago
100.0 % uptime
Today
Production Sites Operational
90 days ago
100.0 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
100.0 % uptime
Today
Australian Production Sites Operational
90 days ago
100.0 % uptime
Today
Web Services Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Encompass June Release to AU Production Environments Jun 2, 2026 10:00-13:00 CDT

The June release of Encompass is scheduled for Monday at 8pm ET (1pm AU time) on 06/03/2026.

A key highlight of this release is an enhancement to email preview that will allow a dark mode email preview allowing administrators the new ability to review emails prior to sending. The full details can seen in the release notes.

https://help.anthology.com/encompass/en/whats-new/2026---product-releases/encompass---2026-3-release-notes.html

Posted on May 28, 2026 - 09:55 CDT
May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Resolved - Email reporting for Canadian Encompass sites has been restored, and reporting data is now displaying as expected.
The issue affected reporting visibility for emails sent beginning May 18, 2026 through the time of resolution. Email sending was not impacted.

May 27, 12:01 CDT
Identified - Email reporting for Canadian Encompass sites is currently unavailable or incomplete for emails sent beginning May 18, 2026.

This issue is limited to the availability of email reporting data. Email sending continues to process as expected. Our team is working to restore reporting visibility and backfill the affected reporting data. We will provide more details as progress is made.

May 26, 19:34 CDT
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.