SYSTEM STATUS

Reconciliation Reporting System Issue Under Investigation

Incident Report for Anthology - Encompass

Resolved

We have corrected the issue with reconciliation reporting where an additional column was included to the export file.
We appreciate your partnership as we addressed this issue.

Posted Nov 16, 2023 - 23:34 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 16, 2023 - 22:35 CST

Investigating

We're currently investigating an issue for reconciliation reporting where an additional column has been added to the export. This column is not found in the Giving Transaction Export. This may have impacted automated business processes for some clients.

Our team is actively working on a resolution, and we'll provide updates shortly.

Posted Nov 16, 2023 - 11:21 CST

This incident affected: Production Sites (US Production Sites, Canadian Production Sites, Australian Production Sites) and In Application Issues - Severity 1 Defects.