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SYSTEM STATUS

Encompass Blocker Severity 1 - ENC-41775- Large audience can cause email to fail sending

Incident Report for Anthology - Encompass

Resolved

This issue has been resolved. We will continue to monitor the email system for any related issues.

Posted Sep 03, 2020 - 09:35 CDT

Identified

A hotfix for this issue is expected to be released tonight.

Posted Aug 12, 2020 - 15:34 CDT

Update

Related to this issue estimated audience may show 0 regardless of audience size. These emails are ok to release.

Posted Aug 12, 2020 - 09:57 CDT

Investigating

Large audience can cause email to fail sending has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-41775. It is recommended to limit the audience size to 200,000 or less while technical teams are investigating this issue.

Posted Aug 12, 2020 - 08:32 CDT

This incident affected: In Application Issues - Severity 1 Defects.