SYSTEM STATUS

Investigating - ENC-38907- Space in or after any link will prevent previews from sending and emails from releasing has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-38907. The work around is to remove the space.
Oct 31, 10:36 CDT

About This Site

Welcome to the the iModules Software system status update page.

iModules will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the iModules Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing ? Degraded Performance
90 days ago
99.96 % uptime
Today
Email Home Operational
90 days ago
99.79 % uptime
Today
Email Reporting ? Operational
90 days ago
99.98 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook ? Operational
90 days ago
100.0 % uptime
Today
EDM ? Degraded Performance
90 days ago
99.94 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
100.0 % uptime
Today
Production Sites ? Operational
90 days ago
100.0 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
100.0 % uptime
Today
Australian Production Sites Operational
90 days ago
100.0 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019
Resolved - This issue has been resolved.
Dec 11, 14:23 CST
Monitoring - Email reporting pages/links are now loading. Technical teams continue to monitor this issue.
Dec 11, 13:00 CST
Investigating - Email reporting pages/links are not loading has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39320.
Dec 11, 11:55 CST
Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Postmortem - Read details
Dec 4, 19:11 CST
Resolved - All emails that were stuck in the sending process have either been sent or failed. In email history you will see a green check for those emails sent successfully and a red exclamation point for those that failed. Any emails that partially sent (red exclamation point with an "actual" sent count) can be resent using the sent list from email reporting as an exclusion list.
Dec 3, 15:41 CST
Investigating - Some emails and previews from the 2pm hour are stuck in the send process has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39237. If the email has a red exclamation point in history you can attempt to resend it. For emails that are still spinning the technical teams are working to resolve this issue, locate and fail any problematic emails in order to reduce any delays in sending.
Dec 3, 14:39 CST
Postmortem - Read details
Dec 4, 19:10 CST
Resolved - All emails that were stuck in the sending process have either been sent or failed. In email history you will see a green check for those emails sent successfully and a red exclamation point for those that failed. You can resend any emails that failed with a red exclamation point if you still want those emails to send.
Dec 3, 12:44 CST
Monitoring - The queue is clearing and emails are starting to send normally. Some emails from the 8 and 9am hours are still waiting to be sent. If the email has a red exclamation point in history you can attempt to resend it.
Dec 3, 10:24 CST
Investigating - Some emails and previews from the 8AM hour and after are stuck in the send process - has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39222. If the email has a red exclamation point in history you can attempt to resend it. For emails that are still spinning the technical teams are working to resolve this issue, locate and fail any problematic emails in order to reduce any delays in sending.
Dec 3, 09:41 CST
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.