SYSTEM STATUS

Investigating - ENC-38907- Space in or after any link will prevent previews from sending and emails from releasing has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-38907. The work around is to remove the space.
Oct 31, 10:36 CDT

About This Site

Welcome to the the iModules Software system status update page.

iModules will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the iModules Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
99.98 % uptime
Today
Email Marketing ? Operational
90 days ago
99.96 % uptime
Today
Email Home Operational
90 days ago
99.79 % uptime
Today
Email Reporting ? Operational
90 days ago
99.98 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook ? Operational
90 days ago
100.0 % uptime
Today
EDM ? Operational
90 days ago
99.96 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
100.0 % uptime
Today
Production Sites ? Operational
90 days ago
99.98 % uptime
Today
US Production Sites Operational
90 days ago
99.99 % uptime
Today
Canadian Production Sites Operational
90 days ago
100.0 % uptime
Today
Australian Production Sites Operational
90 days ago
99.95 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Resolved - This issue has been resolved.
Feb 12, 08:10 CST
Identified - The issue has been identified and a fix is scheduled to be implemented tonight.
Feb 11, 16:52 CST
Update - We are continuing to investigate this issue.
Feb 11, 16:09 CST
Investigating - Datebox field above scheduled payments field breaks calculation for scheduled payments has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39903. This could impact donations and memberships where scheduled payments are an option. Move the datebox field below the payments field as a workaround for this issue.
Feb 11, 11:49 CST
Feb 11, 2020
Resolved - This issue has been resolved.
Feb 11, 11:45 CST
Monitoring - A fix for this issue has been applied. Admins should be able to access email tools without issue.
Feb 11, 10:53 CST
Investigating - Unable to edit draft emails, email home CSS not loading has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39896. A new private window or clearing browser cache is working in some cases.
Feb 11, 08:22 CST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Postmortem - Read details
Feb 7, 13:26 CST
Resolved - This issue has been resolved.
Feb 7, 10:30 CST
Update - The issue with versioned emails in Chrome on PCs has been resolved. Technical teams are continuing to investigate the issues with email home and various email tools not loading or partially loading
Feb 6, 12:50 CST
Investigating - Unable to edit versioned emails, editor does not load in Chrome has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39872. Some admins have reported this issue in Firefox however we have been unable to recreate it. The work around for some admins is to use Firefox.
Feb 6, 09:43 CST
Feb 6, 2020
Postmortem - Read details
Feb 7, 13:27 CST
Resolved - This issue has been resolved.
Feb 6, 08:54 CST
Investigating - White screen errors on forms, email editor not loading has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39870.
Feb 6, 08:40 CST
Feb 5, 2020
Resolved - This issue has been resolved.
Feb 5, 09:01 CST
Update - We are continuing to investigate this issue.
Feb 4, 09:52 CST
Investigating - Unable to export exceptions from email history on CA sites has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-39821.
Feb 3, 10:59 CST