SYSTEM STATUS

Service Under Maintenance

About This Site

Welcome to the the iModules Software system status update page.

iModules will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the iModules Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
99.98 % uptime
Today
Email Marketing ? Under Maintenance
90 days ago
99.99 % uptime
Today
Email Home Operational
90 days ago
100.0 % uptime
Today
Email Reporting ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook ? Under Maintenance
90 days ago
100.0 % uptime
Today
EDM ? Operational
90 days ago
99.94 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
100.0 % uptime
Today
Production Sites ? Operational
90 days ago
99.98 % uptime
Today
US Production Sites Operational
90 days ago
100.0 % uptime
Today
Canadian Production Sites Operational
90 days ago
99.96 % uptime
Today
Australian Production Sites Operational
90 days ago
100.0 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019
Resolved - This issue has been resolved.
Oct 21, 15:09 CDT
Investigating - ENC-38829 - Event App Manager slow to log in or load has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-38829.
Oct 21, 12:55 CDT
Resolved - This incident has been resolved.
Oct 21, 14:29 CDT
Investigating - Canadian Sub-Communities queries not updating overnight, has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-38828.
Oct 21, 13:20 CDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019
Resolved - This issue has been resolved.
Oct 17, 08:31 CDT
Investigating - Emails and preview emails are queued for sending causing delays in previews and scheduled emails - has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-38797.
Oct 17, 07:45 CDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - This issue has been resolved. Images are displaying as centered when viewing or previewing an email.
Oct 8, 12:21 CDT
Investigating - Images are not displaying as centered when emails are viewed, sent or previewed has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-38696. The current workaround for this issue is to use a multi column element with 3 columns and add the image to the center column.
Oct 8, 09:16 CDT