SYSTEM STATUS

Monitoring - Effective 6/22/2018, iModules will no longer accept web requests using the TLS 1.0 encryption protocol. Its more secure successors, TLS 1.1 and TLS 1.2, will be the new minimum standard security protocol supported by iModules. iModules must enforce this change due to PCI DSS Compliance standards.
Jun 21, 10:37 CDT

About This Site

Welcome to the the iModules Software system status update page.

iModules will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the iModules Support center at support.imodules.com.

In Application Issues - Severity 1 Defects   ? Operational
Email Marketing Deliverability ? Operational
SendGrid API v2   Operational
SendGrid SMTP   Operational
SendGrid Event Webhook   Operational
Email Marketing Deliverability (non Sendgrid)   Operational
Production Sites ? Operational
US Production Sites   Operational
Canadian Production Sites   Operational
Australian Production Sites   Operational
Web Services ? Operational
US Web Services   Operational
Canadian Web Services   Operational
Australian Web Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 20, 2018
Resolved - We've applied a fix for this issue and we are seeing successful transactions being processed.
Jun 20, 10:46 CDT
Investigating - Authorize.net payment gateway is failing on multiple sites has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-33618.
Jun 20, 09:32 CDT
Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018
Resolved - There was a server issue that caused impact to Australia Websites. The impact period was from 12:55 p.m.to 1:17 p.m. CST. Technical teams continue to investigate root cause.
Jun 17, 13:27 CDT
Jun 16, 2018
Postmortem - Read details
Jun 19, 13:21 CDT
Resolved - Technical teams have continued to monitor and no further issues have been found. A Post Mortem will be provided once it is available.
Jun 16, 15:55 CDT
Monitoring - We have received confirmation from our DNS provider that the issue is permanently resolved. We continue to investigate root cause. Updates to follow.
Jun 16, 15:38 CDT
Update - Websites are now restoring to service for all production environments. Technical teams continue to monitor and investigate root cause.
Jun 16, 15:26 CDT
Investigating - There is an issue with our DNS provider that is causing website outages for all production environments. Technical teams are working with the DNS provider to resolve the issue. Updates to follow.
Jun 16, 15:15 CDT
Jun 15, 2018
Resolved - Web-Service calls still using TLS 1.0 were experiencing issues due to the deprecation of TLS 1.0 on the iModules platform. We've re-enabled TLS 1.0 until 6/22 to allow time for clients to upgrade to TLS 1.2. If you have questions about what needs to be done on your end to upgrade, please reach out your internal IT team.

You can find more information about this at the links below.

https://support.imodules.com/hc/en-us/articles/115002657751-Release-Notes-November-14-2017

https://blog.pcisecuritystandards.org/are-you-ready-for-30-june-2018-sayin-goodbye-to-ssl-early-tls
Jun 15, 10:50 CDT
Investigating - US Web Services are currently experiencing an issue which results in an error. Technical teams are currently investigating. Updates to follow.
Jun 15, 09:41 CDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - Continued monitoring has not identified any further issues.
Jun 12, 09:50 CDT
Monitoring - Technical teams have brought websites back online after restarting a server. All Canada Production websites are up and operational. Technical teams continue to monitor.
Jun 12, 09:17 CDT
Investigating - We are investigating alerts reporting websites down in Canada Production environment.
Jun 12, 09:12 CDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.