SYSTEM STATUS

All Systems Operational

About This Site

Welcome to the the Anthology - Encompass system status update page.

Anthology will be communicating Severity 1 Defects that impact multiple clients and any issues that arise related to system availability, such as degraded performance or outages. Initial notifications will be sent using the method that you indicated when you subscribed to the alerts. Updates to issues are not sent via text, but rather email only. Therefore, if you want to receive notifications for updates beyond the initial notification and resolution notification, make sure to subscribe via email as well as text.

All scheduled maintenance windows are listed on the Anthology - Encompass Support center at support.imodules.com.

In Application Issues - Severity 1 Defects ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing ? Operational
90 days ago
99.99 % uptime
Today
Email Home Operational
90 days ago
99.99 % uptime
Today
Email Reporting ? Operational
90 days ago
99.97 % uptime
Today
SendGrid API v2 ? Operational
90 days ago
100.0 % uptime
Today
SendGrid SMTP Operational
90 days ago
100.0 % uptime
Today
SendGrid Event Webhook ? Operational
90 days ago
100.0 % uptime
Today
EDM ? Operational
90 days ago
100.0 % uptime
Today
Email Marketing Deliverability (non Sendgrid) ? Operational
90 days ago
100.0 % uptime
Today
Production Sites ? Operational
90 days ago
99.98 % uptime
Today
US Production Sites Operational
90 days ago
99.98 % uptime
Today
Canadian Production Sites Operational
90 days ago
99.98 % uptime
Today
Australian Production Sites Operational
90 days ago
99.98 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
US Web Services Operational
90 days ago
100.0 % uptime
Today
Canadian Web Services Operational
90 days ago
100.0 % uptime
Today
Australian Web Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Resolved - The service disruption related to Cloudflare is now completely resolved. Cloudflare has confirmed a full restoration of their systems, and we have verified from our end that all services and operations are fully functional. No further action is needed.
Nov 20, 17:47 CST
Monitoring - We are aware of an active incident with Cloudflare, one of the network providers used by Encompass. Cloudflare is reporting issues on their global network that are affecting access to the Cloudflare dashboard and related services.

At this time, Encompass remains available and we are not seeing widespread impact to client sites, but there is a possibility that some customers could experience intermittent connectivity issues or page load errors while Cloudflare works through their Issues.

We are actively monitoring Cloudflare’s status updates and Encompass stability. We will update this page if we observe any direct impact to Encompass performance or availability.
https://www.cloudflarestatus.com/

Nov 18, 09:08 CST
Nov 19, 2025
Resolved - Our engineers have monitored the fix and confirmed that Email service is working as expected.
Nov 19, 16:03 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 15:05 CST
Investigating - We are aware of ongoing issue where trying to edit an email in US and CA region gives 500 error and fails to load message variant. Our engineering team is actively working to resolve the issue.
Nov 19, 14:55 CST
Nov 18, 2025
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.