SYSTEM STATUS

Australia - Website Issues

Incident Report for Anthology - Encompass

Postmortem

Upon further research, we have determined the cause of today's website issues for Australia. During a code release, an override to suppress our US traffic monitoring service for our Australian environment was accidentally overlooked. We are taking further steps to ensure that this does not happen again.

Posted Aug 10, 2017 - 08:42 CDT

Resolved

Technical teams have identified the issue and have completed implementation of the resolution. Website functionality has returned to normal.

Posted Aug 09, 2017 - 22:24 CDT

Investigating

Clients are reporting issues with Website functionality in Australia. Technical teams are investigating at this time.

Posted Aug 09, 2017 - 22:09 CDT

This incident affected: Production Sites (Australian Production Sites).