SYSTEM STATUS

Encompass Blocker Severity 1 - ENC-36971 Email home API errors and slowness - Intermittent

Incident Report for Anthology - Encompass

Postmortem

High memory utilization within the Email editor API resulted in API failures. We have added more resources to the email editor API to prevent this from happening in the future. We are continuing to monitor memory utilization to proactively prevent similar issues in the future.

Posted Mar 01, 2019 - 11:36 CST

Resolved

This issue has been resolved.

Posted Feb 28, 2019 - 15:28 CST

Monitoring

Email home API errors and slowness has been identified as a Severity 1 Blocker Defect and will be reviewed and fixed by our development team as soon as possible. The ticket number for your reference is ENC-36971.

Posted Feb 27, 2019 - 14:16 CST

This incident affected: In Application Issues - Severity 1 Defects.